Monthly Archives: October 2018

Home/2018/October

How to Keep Your Outdoor Spaces Safe

Providing some outdoor space can really add value to your vacation rental offering. However, they can also add some risk in terms of guests hurting themselves and for which you can be held liable. We have discussed liability insurance already on the blog. Read it here! Consider the example of someone using the swing in your garden. Imagine the swing's seat comes loose, the person falls and breaks their arm. You can now be held liable for this and the bodily injury they incured and if you do not have the right insurance this can be costly - costly enough to ruin your business. Therefore, it is firstly important to have appropriate liability insurance which covers you as a short-term rental host and secondly to do everything in your power to make sure your property is safe. With the help of Steve Watt, Chairman of CertiStay's Safety & Security Committee, we have compiled a comprehensive guide on how to keep your outdoor spaces safe for your guests. Read on to learn more... Pools and Hot Tubs Fencing off pools and hot tubs prevents unauthorized use and can increase child safety. Ensure all doorways/gates accessing a pool or hot tub are lockable, preventing unintended access by children. Small children should only use the pool and tub with adult supervision. Ensure all pool components, slides and other accessories are in working order and/or safe to use. Make sure the water is tested regularly and that chemicals are safely stored. Non-slip decking can reduce the risk of injury. Waterfront Access Young children accessing the waterfront should be under adult supervision. Ensure all water based equipment is in working order (canoe, kayak, power boat, etc.) and that personnel flotation devices

5 Ways to Make Your Vacation Rental Stand Out

Get your short-term rental noticed on listing sites! As a short-term rental host, you are probably facing some competition. There are exceptions, of course. Maybe you are in a very special location or catering for a specific niche with a highly unique listing. However, the average location rental is a small mackerel in the big sea of fish of other offerings. So how do you get yours noticed? How do you make it the rainbow fish of vacation rentals with 100% occupancy and plenty of booking requests? Here are 5 easy-to-implement tips to make your vacation rental stand out on listing sites like Airbnb, HomeAway or VRBO. Get Picture Ready To get good pictures taken for your STR must be the most common advice to give hosts who want to improve their listing. However, I still see a lot of listings especially in the lower price segment with blurry, dark pictures. Photographs like that give me the impression that the accommodation is more likely to be a comfortable home for some supernatural beings than my family on holiday. Most smartphones are equipped with cameras fully capable to take good shots of your vacation rental. Make sure the bed sheets are crease-free, add some colourful touches (like bright cushions or a vase with flowers) and take the pictures during the day with as much natural light as possible. Professional pictures are of course preferable but can be costly. One tip would be work with local influencers on Instagram. This can be two-fold. As the first option, the influencer gets free accommodation for one or two nights in return for talking about the STR on his or her social channels (usually with images). As a second option, you

Interview with Yvonne Chan, Chief Insurance Officer for CertiStay

As the Chief Insurance Officer of CertiStay, Yvonne Chan is the go-to expert to answer any questions regarding vacation homes and insurance. Yvonne holds impressive qualifications such as Chartered Insurance Professional (CIP), Canadian Risk Management (CRM) and Canadian Association of Insurance Brokers (CAIB) designations. She has been working in the industry for over 20 years and specialises in modelling proprietary insurance solutions. Also read our interview with Steve Watt, Chairman of CertiStay's Safety & Secruity Committee. 1. Yvonne, thank you for answering some questions for us today. Could you briefly describe your background in the insurance industry? Today many young insurance professionals are graduates of a risk management program at post secondary institutions – many of my peers of my generation either fell into insurance by accident or it is a family business. I fell into insurance by accident when I was trying to figure out what to do after school. In my very first insurance job, I met a wonderful mentor who continues to be a mentor and friend to me to this day. She was knowledgeable and kind. However, she was a tough teacher, which I admired and wanted to emulate. My first job was with The Dominion of Canada Insurance Company, which was the oldest Canadian Insurance company prior to Travelers acquiring it. I was a Claims Assistant before being promoted to an In-house Claims Adjuster, adjusting homeowners’ claims. From there it was a natural progression to learning how to create insurance programs to meet the needs of different insured operations so that when there is a claim that the policy would respond. I went on to become a Placement Specialist with several global insurance brokers to continue to develop my craft. I